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Org Marketing Statement

CIGNA's Mission: To help the people we serve improve their health, well-being and sense of security.

At CIGNA, we are committed to providing our customers with benefits, expertise, and services that improve their health, well-being, and sense of security. Our people are the key to success in a changing and increasingly competitive marketplace. The collective skills, behaviors, and work experiences of all CIGNA employees enable us to make a real difference in the lives of our customers. We seek the most talented and creative minds in the industry to develop innovative solutions our customers value and expect. CIGNA is committed to recruiting, developing, motivating, and retaining a diverse workforce representing the best and brightest both inside and outside of our industry - a workforce that reflects our customers and the communities where we operate.

Role Summary

• Leads a small time-limited project or components of a larger project and directs one or more teams of business consultants involved in the evaluation of systems requirements and/or the development of new procedures/processes/policy solutions to address complex business needs.
• May also assess impact and implications from a cost, efficiency, contractual, legal and/or regulatory standpoint.
• Determines requirements, plans projects, establishes priorities and monitors progress.
• Evaluates project status and resource utilization and implements changes to improve the team¿s effectiveness.
• Compiles and analyzes results of services for identification of improvement opportunities.
• Develops, produces, gathers and improves executive and line of business scorecards.
• Defines and consults on measurement strategies, tools, scorecards and surveys.
• Provides services benchmarking and industry comparative analysis support.
• Provides measurement and cost savings support (development, reporting, validation and improvement) for service management.
• May coordinate with other project managers.
• Position may be a first level manager and have responsibility for people management or may be an individual contributor working on significant processes and/or technical tools utilizing independent judgment and discretion within a business organization or across various functional areas.

Major Duties

• Assist with the execution and maintenance of edits and related technical tasks.
• Development of measures and tracking for Employer Production Services
• Evaluates and appropriately utilizes various approaches to data mining to narrow in on trends and drivers that directly impact outcomes.
• Makes well-thought-out decisions on complex or ambiguous technical data solutions.
• Ensures that system improvements are successfully implemented and monitored to increase efficiency.
• Works closely with matrix business partners to define data needs, opportunities for improvement and effectively communicates results of analysis and solutions.
• Works well with technical support to hand off appropriate items once development is complete and appropriate sign off has been received.
• Performs technical duties as assigned for Capacity Planning and Short Term Inventory Management.

Qualifications

• A bachelor's degree or higher is strongly preferred
• At least two, typically four years of solid, diverse technical work experience is preferred
• Two to four years of installation processes for new and renewing clients is preferred
• Expertise in utilizing Excel, create functions and develop macros is required
• Ability to write, read and code using SQL, especially SAS and Microsoft SQL Server highly desired.
• Ability to work with Microsoft Access to manipulate and analyze data is necessary.
• Experience with data mining tools, approaches, applications to define areas of focus and highly correlated variables, key drivers of errors and rework highly desired.
• Demonstrated ability to work independently and drive to objectives
• Exceptional verbal and written communication skills with demonstrated ability to research, problem solve, trouble shoot, influence and partner across the organization to a 'win-win¿ solution for internal partners and external clients, as well as CIGNA overall.
• Strong presentation skills. Able to prepare, deliver, and ensure understanding of information regarding any customer-related or process improvement topic across audiences.
• Experience with Healthcare Claim Data strongly desired

Pay Benefits Work Schedule

CIGNA offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.

EEO Statement

CIGNA is an Equal Opportunity Employer